Shipping Policy

Last updated: September 1, 2026 · Version 1.3

1. Where we ship

We ship within the United States only. We do not ship internationally, and we cannot ship to freight forwarders or package-consolidation services for onward international shipment. Orders placed for delivery outside the United States will be cancelled and refunded in full.

2. Order processing and cutoff

Orders are picked, packed, and dispatched on business days only — Monday through Friday, excluding federal holidays.

Orders submitted before 2:00 PM Mountain Time on a business day are dispatched the same business day. Orders submitted after 2:00 PM Mountain Time, or on a weekend or holiday, are dispatched the next business day. Dispatch means the package leaves our facility and is handed to the carrier.

3. Shipping services

We ship from the Denver, Colorado metropolitan area (ZIP 80013). UPS Ground is our default service. You may select any of the services below at checkout. For UPS Ground within the continental United States, estimated transit time is generally 1–3 business days to nearby Mountain and Western states and 3–5 business days to the rest of the continental U.S., based on UPS’s published ground shipping zone map from our origin. These are estimates, not guarantees.

PO Boxes. UPS cannot deliver to PO Boxes. If your delivery address is a PO Box, only USPS services will be offered at checkout.

Services marked “estimate only” carry no delivery guarantee from the carrier. A late delivery on those services is not a service failure and does not generate a refund of shipping charges. Where a guaranteed service is delivered late, we will pursue the carrier’s refund on your behalf and pass it through to you — except where the delay falls under the exceptions in Section 4.

3A. Shipping costs and free shipping

Shipping is charged at a flat rate per service, shown at checkout before you pay. The rate covers postage, packaging and handling.

Free shipping on orders over $300. Orders totalling $300 or more after any discounts or coupons have been applied qualify for free shipping. The threshold is measured against the amount you actually pay, so a discount that brings an order below $300 also removes the free shipping offer.

Where free shipping applies, we select the carrier and service. If you need a particular service or delivery speed, choose and pay for it at checkout instead.

4. Delays outside our control

Once a package is handed to the carrier, transit is outside our control. We are not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, labor disputes or strikes, carrier operational failures, mechanical or aircraft delays, road closures, public health emergencies, government or regulatory action, power or network outages, peak-season volume, and incorrect or incomplete address information supplied at checkout. In these circumstances we will help you open a case with the carrier and will keep you informed, but a carrier delay does not entitle you to a refund of the product.

5. Tracking

A tracking number is emailed to you when your order is dispatched. Please check your spam folder before contacting us about a missing confirmation. You are responsible for monitoring tracking and for arranging secure receipt of the package.

6. Delivery address

You are responsible for providing a complete and accurate delivery address. We are not liable for loss or delay resulting from an incorrect or incomplete address supplied at checkout. If an address error is caught before dispatch, contact us immediately and we will correct it. Once a package has been dispatched, we cannot redirect it.

7. Lost, stolen, or misdelivered packages

Packages not marked delivered. If tracking hasn’t shown delivery within a reasonable time after the estimated delivery date, contact us and we will open a case with the carrier. Where a case confirms the package is lost in transit, we’ll make it right.

Packages marked delivered but not received. Contact us as soon as possible after the delivery scan. We will help you open a carrier investigation, but we cannot guarantee a refund or reshipment for a package the carrier has confirmed delivered to the address you supplied.

Theft after delivery. We are not responsible for packages stolen after confirmed delivery, or left at an unsecured location at your instruction or the carrier’s discretion. If your delivery address is not secure, we recommend a service that requires signature on delivery.

8. Refused and undeliverable packages

Packages refused at delivery or returned to us as undeliverable will be refunded less the original shipping cost once received back at our facility, provided the package is returned to us unopened and with its original seal intact. Because we cannot verify storage conditions during an unplanned return transit, returned material is not resold.

9. Questions

Email support@altitudeaminos.com.